Desktop Support Technician - MULTIPLE OPENINGS

Company: Gravity IT Resources
Location: Orange
Posted on: February 23, 2021

Job Description:

Job Title:--Desktop Support TechnicianLocation:--Orange County, CaliforniaJob-Type: Contract 6+ MonthsReferral Fee:--$100/monthEmployment Eligibility:--Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or "corp to corp" agreements).Position Overview:Gravity is looking for Desktop Support Technician that will provide level 2 IT Support for all employees (onsite and remote) - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets).The ideal candidate will possess the ability to diagnosis and resolve computer hardware, software, and network issues. Comprehensive knowledge of Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned tickets is also required.Our client is a rapidly growing technology firm that is building a team of adventurous individuals determined to make a positive impact on the world.Duties & Responsibilities:* Desktop imaging - New machine setup, PC refreshes, and Hardware replacements* Provide Level 2 IT Support for all employees (onsite and remote) - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)* Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)* Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users* Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.* Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)* Provide the second line of defense for end-user computing support within IT* Provide after-hours support as per the business demand - Travelling users in different time zones and other IT Infrastructure changes* Track IT assets and follow the inventory management guidelines - Desktops, Laptops, Tablets, and other peripheral equipment* Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination* Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software* Develop positive relationships with the business and other functions at all levels* Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users* Look to improve all aspects of the Desktop Support functions continuallyRequired Experience & Skills:* At least 6-8 years (or relative) in a Desktop Support role, where you learned the nuances of IT Support* Bachelor's degree or Professional training/certifications related to areas of responsibilities* Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools* Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.* Support Experience with Office365, all major browsers, 3rd--party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives* Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)* Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs* Tech Savvy - Ability and passion for learning new technology and tools* Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time* Prioritization Skills - The ability to analyze support requests and prioritize them based on impact* Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication* Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Keywords: Gravity IT Resources, Orange , Desktop Support Technician - MULTIPLE OPENINGS, Professions , Orange, California