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Product Analyst I

Company: The Word and Brown Companies
Location: Orange
Posted on: May 16, 2019

Job Description:

Purpose of Position:The Product Analyst I (PA I) position is an entry-level position designed to introduce a Product Manager to the Word & Brown ecosystem of software applications and to gain an understanding of our approach to supporting software development, enhancement and maintenance.The purpose of the PA I position is to develop expertise and experience on W&B software, provide tier-one troubleshooting and triage for our quote(s), perform backlog management, UAT support, deliver deployment announcements to impacted teams, and to attend evening deployments and support IT with post-deployment assessment.Essential Functions:* Responsible for support of new ORION and .NET initiatives includingEnhancements and Maintenance.* Ensures projects and minor enhancements are completed with the least amountof problems.* Assists customers as first-tier support for application/quoting issues.* Receives escalated issues and liaises with IT for the path to resolution.* Oversees the backlog of the ORION and .NET product portfolio.* Participates in daily scrum, sprint planning and the IT intake meetings; comingprepared with approved Tickets for submission* Creates Product Management Tickets, reviews them with appropriate team leadership and Product Management (PMD) leadership, obtains approvals* Collaborates with IT's Quality Assurance (QA) to ensure proper QA test planning* Oversees and where necessary performs User Acceptance Testing on deliveredimplementations* Provides post-launch announcement communications to impacted teams for eachrelease.* Creates and distributes launch training emails with step-by-step instructions andscreenshots as needed.* Performs webinars for training and demonstration.* Attends or is available for evening deployments and post-deploymentassessments.* May be called upon for attending bi-weekly corporate meetings to provideupdates.* Identifies and solves project issues effectively* Performs other business tasks or functions as assigned* On-site regular attendance and punctuality are essential functions of the job* Work hours - 8:00 to 5:00 pm or as assigned or requiredRequirements Knowledge, Skills & Abilities Required:* Ability to adapt to a dynamic environment, excellent communication andinterpersonal skills, hardworking nature, excellent organizational, presentationand customer skills, mathematical and team building ability* Health industry knowledge is a plus.* Experience with the Word & Brown ecosystem of software applications is a plus.* Salesforce experience is a plus.Educational Requirements:High School Diploma required. Product Management experience and/or courses or some college coursework are a plus.Apply On-line Send This Job to a Friend

Keywords: The Word and Brown Companies, Orange , Product Analyst I, Professions , Orange, California

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