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Service Desk Technician

Company: Numa Networks
Location: Orange
Posted on: June 14, 2019

Job Description:

Numa Networks, LLC, is a rapidly growing IT Consulting company that currently has an opening for a Service Desk Technician in the North OC. Our fast growth is directly related to our strong customer service and investment in personal growth. Once you join our staff weekly time will be devoted to ongoing certification training. A successful candidate must be outgoing, able to communicate to a very broad range of audiences ranging from small business owners to high-level individuals in corporate environments. Technical experience is important; however, our company places a larger emphasis on strong work ethics, dedication, integrity, and team unity.A strong knowledge of the latest Microsoft desktop and server operating systems is helpful. We require excellent troubleshooting skills, with experience in a fast-paced environment. The candidate must be able to communicate clearly in English and be an organized, detail-oriented individual with the ability to efficiently solve problems.Duties:-First and foremost, maintain good client relations. Our employees are our most valuable resource, our clients are a close second.-Work on 1st level technical support tickets (remote and onsite)-Maintain network and server infrastructures across multiple companies-Assist with the implementations of various projects (Servers, Virtualization, Disaster Recovery)-Invest in personal technical education (this is important. We want you to always be growing and will provide time and resources to do so)Personal Experience:- 0-2 years experience in Small Business IT systems (10-200 computers).- Working experience in IT consulting or MSP is a plus.- Must be able to touch type at 40 words per minute or better.- Excellent customer service skills: communication skills (both verbal and written), patience and enjoyment in interacting with end users is a MUST!- Excellent attention to details: punctuality, scheduling, documentation, record keeping, etc.- Use good judgment to effectively prioritize work-ability to work on multiple projects concurrently while focusing on high-priority tasks- Due to rapid company growth, tech must be able to keep a level head in an often times fast paced environment.- Absolutely MUST be willing to joke around and have FUN with their team!Technical Experience:- Knowledge/experience of Active Directory is helpful. Some familiarity with setting up domain controllers, DNS, adding servers and workstations to AD, user setup, group policy, login scripts is helpful.- Knowledge/experience with Hosted Exchange- Knowledge/experience of backup systems.- Knowledge/experience of firewall systems. Cisco, and Fortinet experience is a plus but willing to train.- Knowledge/experience supporting Windows 10- Knowledge/experience with virtualization is important.- If you have worked for an IT firm, MSP, and have familiarity with Managed Services this is a huge plus.The right candidate must be able to lift 70 pounds and have a reliable personal vehicle, valid Driver s License, AND valid auto insurance. Must also be able to pass full Background Check and Drug Test.This is a full-time position with a very stable and fast-growing company. We offer Paid Vacation and Sick, Holiday Pay, 401K, and educational reimbursement (Certification Tests, books, and training materials). Get in at the ground floor and grow your career by helping us support our growing client base. We love taking hungry people and helping them develop their dream careers, therefore we are looking for long term candidates only! Associated topics: deskside, help, help desk, network, patient, support, support specialist, technical support, technician, technician iii

Keywords: Numa Networks, Orange , Service Desk Technician, Professions , Orange, California

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