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Information Technology Field Technician

Company: Pacific Sotheby's International Realty
Location: Orange
Posted on: July 14, 2019

Job Description:

Job includes traveling to San Diego North County and Palm Springs. Job Duties and Responsibilities--(Essential Job Functions) -- -- -- -- --1. Perform technical diagnosing and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize and resolve end-user technical problems and questions. -- May monitor security configurations on host systems and generate and review security reports, report violations, and suspected inadequacies. -- Manage the requests for telephones, personal computers, network access, etc. -- Install, maintain, upgrade and relocate PCs, related equipment, and software and maintain an inventory of computer hardware and software. -- Monitor use of software to ensure proper licensure and usage. -- Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required. -- Recommend purchase and upgrades of PC equipment and software, as needed. -- May assist in operating help desk and may serve as a backup to another department technical staff in support of Company technology initiatives. -- May train office personnel, including sales associates, on use of software. -- May assist with system planning and evaluations. -- May perform an evaluation of other office equipment prior to calling an outside vendor. -- May oversee imaging of files. -- Respond to, document, and resolve support tickets in a timely manner according to SLA. -- Drive to several branches as scheduled, and maintain consistent IT quality standards-- -- -- -- -- -- -- -- -- 2. Perform any additional responsibilities as requested or assigned. Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: Associates degree in desktop support, repair, and information technology or related field; or equivalent work experience. Experience: Two plus years of related experience with a broad range of PC, network, systems, and software and applications installations and troubleshooting. Knowledge and Skills: Extensive technical knowledge of personal computers and experience with usage, installation, repair, and configuration. Voice, data, and voicemail experience may be required. Effective oral and written communication skills. Effective analytical, problem-solving and decision-making skills. Detail oriented. Excellent interpersonal skills, a customer-service focus and the ability to work as a member in a team-oriented environment. Must be willing to travel, as necessary. Ability to work a flexible schedule when projects or problems warrant it.

Keywords: Pacific Sotheby's International Realty, Orange , Information Technology Field Technician, Professions , Orange, California

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