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CALL CENTER AGENT

Company: CSR Inc.
Location: Orange
Posted on: May 2, 2021

Job Description:


*TRAIN IN OFFICE & THEN WORK FROM HOME OPPORTUNITIES*
*ZOOM OR IN PERSON INTERVIEWS*

$16-$17 HOURLY PLUS MONTHLY INCENTIVES
START IMMEDIATELY - MAY 3RD
Call Center Agent- NO EXPERIENCE NECESSARY / EXPERIENCE A PLUS+++
***WORK HOME POSITIONS AVAILABLE IMMEDIATELY AFTER TRAINING***
About this Position:


  • Consistently, efficiently, contact accounts assigned to our office
  • Ensure the information we depend on to contact and collect from these accounts is accurately maintained
  • Support additional account service requests

    Outcomes & Activities:

    • Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle account phone calls
    • Provide Support: You will support account requests, including processing one-time and recurring phone payments
    • Update Contact Information: While speaking with accounts you will work to identify additional contact information
    • Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance

      Knowledge & Skills:

      • Assertive, personable and a team player
      • Comfortable negotiating, discussing sensitive financial issues
      • Remain positive, professional, determined, calm and focused when faced with challenging situations
      • Overcome objections to pay and develop creative solutions to help bring accounts current
      • Quick thinker, with an ability to understand and interpret information promptly and effectively
      • Self-driven, motivated to help our accounts in our office become current
      • Receptive to ongoing feedback aimed at improving the performance of you and your team
      • Ability to speak clearly, professionally, and articulately on the telephone
      • Ability to talk and type at the same time (talking with accounts while documenting relevant notes)
      • Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
      • Ability to operate office equipment (computer & keyboard)
      • Ability to document account notes clearly and efficiently
      • Ability to work independently and in a team environment

        Begin working: May 3rdSchedule :

        • Monday-Friday 8am-5pm

          Compensation:
          *$16.00-$17.00/hour, plus monthly bonus potential
          *Attendance bonus after 90 days
          *Gas bonus if driving from out of town for training before transitioning to work from home after 90 days
          Our office prides itself on providing a modern innovative open spaced work environment and promote from within the company!
          Applicant Qualifications:

          • NO EXPERIENCE REQUIRED
          • A High School diploma or equivalent
          • Ability to build rapport over the phone
          • Ability to multi-task & prioritize daily tasks
          • Positive & professional demeanor
          • Strong communication skills
          • Proficient computer & data entry skills
          • **Customer Service experience a PLUS++**
          • **Bilingual- PLUS++**

Keywords: CSR Inc., Orange , CALL CENTER AGENT, Sales , Orange, California

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