Sales & Catering Coordinator
Company: Great Wolf Resorts
Location: Orange
Posted on: May 15, 2022
Job Description:
Summary: - At Great Wolf the Sales and Catering Coordinator
provides support to clients and Lodge sales teams to enable
successful achievement of revenue, quality and repeat business
targets.Essential Duties & Responsibilities
- Complete administrative tasks supporting all group sales
efforts as assigned by the DOSC director of sales and catering
including but not limited to: preparing sales kits, documenting
prospective accounts, organizing files, preparing contracts,
preparation of invoices, purchasing of office supplies and data
entry
- Complete Banquet Event Orders (BEOs) and Resumes for clients
and operations departments to communicate specific needs,
contracted/agreed-upon details and pricing for the meeting, event
or program
- Enter accurate rooming lists, routing information, tax-exempt
status and verification of payment in Company software systems
- Monitor room blocks and communicate with appropriate property
personnel on a weekly basis regarding group room pick-ups, rooming
lists, etc.
- Represent the lodge in investigating and resolving any group
complaints or conflicts including, but not limited to: billing
issues, misplaced items, reservations and contract
discrepancies
- Organizes and coordinates client appreciation and in-house
lodge events
- Provide detailed information on meeting-specific needs
throughout the entire booking process from negotiation through
departure
- Attends pre and post conference meetings as needed
- Handles all in-suite VIP packages and amenities as needed
- Maintain Posting Master (PM) account ledger by keeping track of
all open PM accounts
- Assists Sales Team with any special projects.Basic
Qualifications & Skills
- Associates degree in hotel/hospitality or related field or
equivalent experience/education combination
- Demonstrated proficiency in Microsoft Office Suite
- Successful completion of criminal background check and drug
screen
- Professional communication skills both verbal and
writtenDesired Qualifications & Traits
- Previous Sales Experience
- OPERA system experience
- Previous resort/hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality
standards
- Enthusiastic and positive energy
- Multi-tasking abilityPhysical Requirements
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of timeEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Resorts, Orange , Sales & Catering Coordinator, Sales , Orange, California
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