Patient Service Representative / SRS Float Pool / Variable Shift / PRN
Company: Sharp HealthCare
Location: Orange
Posted on: May 24, 2023
Job Description:
HoursShift Start Time:Shift End Time:Additional Shift
Information:Weekend Requirements:On-Call Required:NoFlat Hourly
Rate of Pay:$0.000--Required Qualifications
- Medical office experience required with a strong emphasis in
customer service, computer skills, and phones or completion of a
medical receptionist or equivalent training program.Preferred
Qualifications
- H.S. Diploma or Equivalent
- Completion of a medical receptionist or equivalent training
program.Essential Functions
- Collaboration and teamworkDemonstrates a commitment to serving
other employees above self through teamwork collaboration,
developing others and supporting SHC values. Promotes constructive
working relationships. Works effectively and as a part of a team to
meet departmental goals and objectives. Is respectful and trustful
of others. Decisions are guided by the organizational values and
are made with honesty and respect.Effective, clear communication to
promote excellent department operations and efficient patient
care.Stays informed through staff meetings and shares pertinent
information with others.Assists co-workers with their
tasks.Demonstrates flexibility to meet clinic and SRS Rehab Service
needs.Assists in the daily department maintenance and general
departmental flow.Promotes a positive work environment by accepting
interpersonal differences and respecting others' values and
opinions.Demonstrates appreciation for the work of others by
offering praise and noting a job well done to others.
- CommunicationResponds to all phone calls within 3 rings and
answers with name and department.Asks before placing a caller on
hold, waits for a response and checks back with the caller and
offers alternatives.Uses a pleasant voice.Is helpful and
knowledgeable and thanks the caller at the end of the call.Takes
complete messages that are formatted neatly, concisely, spelled
correctly and written using correct medical terminology.Announces
call to connecting party when transferring a call.Returns phone
messages according to established guidelines based on message
documentation.Refers telephone calls appropriately.
- Department operationsProvides accurate information to all
customers including patients, physicians, co-workers and visitors
and maintains a variety of office support activities.Prepares and
monitors daily/weekly schedules, labels and reports accurately per
department guidelines and within established timeframes.Offers
information and education to patients on customer services such as
van shuttle, nurse connection and educational classes and assists
patient with necessary forms and directions.Maintains supply
levels, patient brochures and exam preparations for work area.
Notifies supervisor of key user of any repairs or maintenance
needed in the environment.Knowledgeable on procedure for activating
appropriate emergency support systems (i.e., code blue, red, etc.)
and monitors patient waiting area alerting physical therapist,
physician or nurse of any potential medical occurrences.Follows
established cash receipt policy and procedures for collection of
payments. Balances and secured cash drawer. Prepares daily deposit.
Knowledgeable on patient account and billing information.
- Financial responsibilitiesAccepts accountability for the
organization's financial success while delivering the highest
quality of care and service.Demonstrates flexibility in work
practices.Supports organizational cost containment (i.e., following
work comp and PPO authorization guidelines).Takes initiative in
using time effectively.Actively sets priorities and adjusts to
unscheduled situations.Accepts responsibility for own actions and
outcomes.Initiates communication with others to ensure job is
completed successfully.Department goals (i.e., department
productivity, CUOS, patient visits and FTE's).Follows established
cash receipt policy and procedures for collection of
payments.Balances and secures cash drawer. Prepares daily deposit
with minimal reminder to complete in an accurate and thorough
manner.Knowledgeable on patient account and billing information.
Performs mini-registration procedures and verifies insurance
eligibility.
- SchedulingSchedules appointments following appropriate provider
guidelines, based on composite of the following and measured by
supervisory review of relevant reports.Schedules appointments with
the correct visit type, provides patients with accurate appointment
information, verifies collector code and updates patient
information and appointment site location.Confirms future
appointments with patient according to guidelines.Other scheduling
(e.g. IDX and PPO insurance authorization) as identified by
site.Using a keyboard, type proficiently and accurately.Type a
minimum of 30 words per minute with 0-2 errors.Proof
work.--Knowledge, Skills, and Abilities
- Knowledge of medical terminology required.Sharp HealthCare is
an equal opportunity/affirmative action employer. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, gender, gender identity,
sexual orientation, age, status as a protected veteran, among other
things, or status as a qualified individual with disability or any
other protected classH.S. Diploma or Equivalent
Keywords: Sharp HealthCare, Orange , Patient Service Representative / SRS Float Pool / Variable Shift / PRN, Sales , Orange, California
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