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Customer Service Rep I

Company: WESTERN DENTAL SERVICES
Location: Orange
Posted on: November 30, 2018

Job Description:

Requisition Number 18-3313 Title Customer Service Rep I City Orange State CA Zip Code 92868 DescriptionThe qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients,

provide information to members regarding dental benefits and provider network, provide

eligibility information to provider network and coordinate

emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities


  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries

  • Assist in training new Customer Service representatives

  • Answer inbound telephone calls from members, providers, brokers/agents, and potential clients

  • Provide information to members regarding dental benefits and provider network

  • Provide eligibility information to provider network
  • Coordinate emergency care (out-of-area and specialist referrals)
  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries

  • Coordinate Language Assistance Program requests
  • Clerical duties and/or projects as assigned

    Western Dental - Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.


    • Paid Time Off (PTO)
    • Holiday Pay
    • Medical
    • Dental
    • Vision
    • Continuing education and advancement opportunities
    • 401 (k) plan

      Requirements



      • Good verbal and written communication skills

      • Minimum of one year customer service experience in a Call Center environment



        Keywords: WESTERN DENTAL SERVICES, Orange , Customer Service Rep I, Sales , Orange, California

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