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Client Service Representative

Company: Winspire
Location: Orange
Posted on: July 15, 2019

Job Description:

Winspire provides Nonprofits and charities highly sought-after unique Experiences for use in their charity auctions or fundraisers. The role of Client Service Representative works with Nonprofit organizations providing impeccable service and valuable insight on how to increase the revenue of an event. Sales Support: Deliver exceptional customer service to multiple nonprofit, partner and winning bidder clients including fielding requests, problem solving, issue resolution and opportunity generation.-- Field nonprofit and winning bidder questions and requests for information in a timely fashion both pre-event and post (including sending invoices, pay by card, etc.)-- Produce reporting as needed (typically for partners/re-sellers)-- Follow-up on past due invoices and winning bidder information-- Add packages to suitcases in response to emails from nonprofits-- Resolve issues in a timely fashion and escalate to the appropriate internal or external resources as needed Relationship Management: Build and maintain seamless relationships between our Fundraising Specialists, nonprofits and winning bidders.-- Utilize effective listening techniques-- Respond in a timely fashion to requests-- Set tasks to follow-up regularly with updates to issue resolution, etc. Customer Acquisition & Retention: Generate new leads for our Fundraising Specialists through event research, outbound calling and effective management of existing data.-- Manage post email communications-- Work with Fundraising Specialists to assist in researching new nonprofits Data Administration: Manage data for new and prospective clients in Salesforce, ensuring all communications are logged, information is accurate and documents are attached. Impact Company and Team Culture:-- Work in alignment with the company's mission, values and beliefs-- Actively participate in the constant evolution and growth of company and team-- Hold yourself and others accountable-- Share information via wins and challenges and suggest solutions-- Commit to consistent communication-- Challenge yourself to learn and grow-- Focus on outcomes-- Celebrate success Job Type: Full-time, hourly rate $18-20 About Winspire:Winspire has helped over 50,000 charity events throughout North America raise over $50 Million through the use of our travel experiences in their live, silent and online auctions as well as raffles. For more information review our website:

Keywords: Winspire, Orange , Client Service Representative, Sales , Orange, California

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