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Customer Service Representative Hiring

Company: GDH
Location: Orange
Posted on: November 8, 2019

Job Description:

Customer Service Representative HiringJOB: Customer Service Representative SHIFT: 1st shift LOCATION: Orange, CA 92868 TYPE: contract with possible extension PAY: $16.00 PRIMARY DUTIES AND RESPONSIBILITIES: 1. Understands the different customer account structures and legal documentation required to establish new accounts. 2. Ensures all necessary account documentation is received and validated in a timely manner. 3. Present and explain documentation and requirements to customer. 4. Works directly with customers to facilitate a smooth onboarding process. 5. Serves as liaison between customer and ABC departments/teams. 6. Provides onboarding support including reporting, status meetings and escalated issue resolution to Buying Groups, Group Purchasing Organizations, Third Party Administrators and other agencies as identified. 7. Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met. 8. Identifies risks to the onboarding timeline and takes appropriate action to escalate or resolve with minimal impact on customer go-live. 9. Utilizes CRM tool to manage workload. Keeps CRM tasks up to date with notes and status. 10. Performs related duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Interested candidates please send resume in Word format to jbacani@gdhinc.com Please reference job code 64980 when responding to this ad. GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. - provided by Dice

Keywords: GDH, Orange , Customer Service Representative Hiring, Sales , Orange, California

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